Privacy Policy

Last Updated: 11/02/25

This Privacy Policy (“Policy”) is incorporated by reference into our Terms and Conditions. It also complements our Cookie Policy. By using our AI-driven customer support tools, website, or related services (collectively, the “Services”), you confirm that you have read, understood, and agree to be bound by this Policy, our Terms and Conditions, and our Cookie Policy. If you do not agree, you must discontinue use of our Services immediately.

1. Introduction

Welcome to Cognitium (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal data when you interact with our AI-driven customer support tools, website, and related services. By using our Services, you acknowledge that you have read and understood this Policy.

2. Data We Collect

We collect various types of information from or about you, depending on how you use our Services. This may include:

• Account Data: Information you provide when creating an account, such as your name, email address, and billing details if you purchase a subscription.
• Technical Data: Your IP address, browser type, device information, operating system, and metadata associated with your usage of our Services (e.g., chat session logs, timestamps).
• Usage Data: Details about how you use our website, features you access, and any information you submit or create while interacting with our AI-powered chatbots or control panel.
• Payment Data: Limited payment details if you choose to purchase a subscription or any paid features. Full payment information is processed by our third-party payment providers (e.g., Stripe); we do not store your complete credit card details on our servers.
• Cookies and Tracking Technologies: We use cookies, beacons, tags, and scripts to collect and track information and to improve and analyze our Services. For more details, see our Cookie Policy.
• User-Submitted Content: When you integrate our Cognitium AI Chat services with your website, any publicly available data you provide (e.g., Q&A, knowledge base articles, or links) may be processed by our AI system.

3. How We Use Your Data

We may use the data we collect for various purposes, including to:

• Provide, maintain, and improve our AI-driven chat services and related features;
• Personalize your user experience and deliver content and product offerings relevant to your interests;
• Manage your account, process billing, and handle subscription renewals or cancellations;
• Monitor and analyze usage trends, system performance, and user behaviors to improve functionality and user satisfaction;
• Develop new features, including Beta Features, and troubleshoot technical issues;
• Communicate with you regarding updates, security alerts, account notifications, or administrative messages;
• Enforce our Terms and Conditions and comply with legal obligations.

4. Cookies and Tracking Technologies

1. What Are Cookies: Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and enhance your user experience.
2. Types of Cookies We Use: We may use session cookies (which expire once you close your browser) and persistent cookies (which stay on your device until deleted) for authentication, security, and analytics purposes.
3. Third-Party Cookies: We use trusted third-party service providers (e.g., analytics providers, payment processors) that may also place cookies on your device. We do not control these cookies; they are governed by the respective third parties’ privacy policies.
4. Managing Cookies: You can set your browser to refuse cookies, clear existing cookies, or warn you before accepting them. However, certain features of our Services may not function properly if cookies are disabled. Please refer to our Cookie Policy for more detailed information.

5. How We Share Your Data

We may share your data with selected third parties under the following circumstances:

• Service Providers: We engage third-party companies (e.g., hosting, analytics, payment processing) to facilitate our Services. These parties have access to your data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
• Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your data may be transferred as part of that transaction.
• Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your data when we believe it is necessary to protect our rights, property, or safety, or that of our users or the public.

6. Data Security

We implement commercially reasonable security measures designed to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is fully secure. While we strive to use acceptable means to protect your data, we cannot guarantee its absolute security. You are also responsible for safeguarding any passwords or access credentials and for notifying us immediately of any suspected unauthorized access.

7. Data Retention

We will retain your data for as long as needed to provide the Services or fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We may retain and use aggregated, de-identified, or anonymized data for analytics or research purposes indefinitely without further notice to you.

8. Your Rights and Choices

1. Access and Correction: You have the right to request access to the personal data we hold about you and to request corrections of any inaccuracies.
2. Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
3. Opt-Out: You may opt out of receiving non-essential emails from us by following the unsubscribe link in those emails.
4. Cookies: You can manage or disable certain cookies as described in Section 4 of this Policy and in our Cookie Policy.

9. International Data Transfers

Cognitium may process or store your data on servers located outside of your state, province, or country. The data protection laws in these locations may differ from those in your jurisdiction. By using our Services or submitting your data, you consent to the transfer of your information to these other locations.

10. Third-Party Links and Integrations

Our website and Services may contain links to or integrations with third-party websites or applications (e.g., WordPress, JavaScript libraries, FAST API). We do not control these external sites or their privacy practices, and this Policy does not apply to them. We encourage you to review the privacy policies of any third-party site or service before providing any personal information.

11. Children’s Privacy

Our Services are not intended for use by individuals under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us immediately so we can take steps to remove such information and terminate any associated account if necessary.

12. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or relevant laws. When we do, we will revise the “Last Updated” date at the top of this Policy. If we make material changes, we will provide you with prominent notice (e.g., by email or by posting a notification on our website). Your continued use of the Services after such notice constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Support: Contact Form

14. Acceptance of This Policy

By accessing or using our Services, you signify that you have read, understood, and agree to be bound by this Privacy Policy, our Terms and Conditions, and our Cookie Policy. If you do not agree, you must discontinue use of our Services.