Terms and Conditions

Last Updated: 11/02/25

Thank you for choosing Cognitium (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of the Cognitium platform, including all associated websites, applications, tools, and services (collectively, the “Services”). By accessing or using any part of our Services, you (“you,” “your,” or “user”) agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree with any part of these Terms or the referenced policies, you must not access or use the Services.

1. Acceptance of Terms

1. By creating an account, registering, subscribing, or using any portion of the Services, you affirm that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, and our Cookie Policy.
2. We reserve the right to update or modify these Terms at any time. If we make material changes, we will provide reasonable notice (e.g., via email or a prominent notice on our website). Your continued use of the Services after such notice constitutes acceptance of the modified Terms.
3. These Terms apply to all users of the Services, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.

2. Eligibility

1. You represent and warrant that you are at least the age of majority in your jurisdiction and have the legal capacity to form a binding contract.
2. If you are using the Services on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms and that such entity accepts the Terms in full.

3. Description of Services

1. AI Chatbot and Website Integration
   Cognitium provides AI-powered chatbot services that you can integrate into your website. The chatbot may use publicly available content and any additional links, Q&A, or other data that you provide or configure (“User Content”) to generate responses to end-users in real time.
2. Scope of Use
   You agree to submit only publicly available data into our systems. You shall not upload or share any confidential, private, or personal information, including but not limited to personally identifiable information (PII), trade secrets, or any other non-public data. You acknowledge that any data you provide may become accessible by third parties if integrated into the chatbot or the Services.
3. Subscriptions and Access
   Access to certain features of the Services may require a paid subscription or one-time fee. You agree to pay all fees or charges to your account in accordance with the prices, fees, and billing terms in effect at the time a fee or charge is due and payable.
4. Service Modifications
   We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, including the availability of any feature or content, without notice or liability.
5. Beta Features
   From time to time, we may offer new or experimental features (“Beta Features”). Beta Features are provided “AS IS” and “AS AVAILABLE,” and may be discontinued at any time without prior notice. By opting to use Beta Features, you acknowledge their inherent risks, including potential system errors and instability.

4. User Content and Data Usage

1. Ownership of User Content
   You retain ownership of any User Content you provide, subject to the license granted to us below.
2. License to Cognitium
   By submitting User Content, you grant Cognitium a non-exclusive, worldwide, royalty-free license to use, store, process, display, reproduce, and distribute such User Content solely as necessary to provide the Services to you and to improve our systems.
3. No Liability for Publicly Available Data
   You agree that all content you upload or integrate through Cognitium is already publicly available or otherwise has no expectation of confidentiality. Cognitium is not liable for any data that may become publicly accessible, whether through the normal operation of our Services, third-party interactions, or your own use and configuration of the Services.
4. Waiver of Claims
   You expressly waive all rights to claim any form of compensation or damages against Cognitium, its employees, officers, or affiliates, in the event that any User Content you have provided becomes publicly accessible in any manner.
5. Data Storage and Processing
   You acknowledge and agree that Cognitium may store, process, or transmit data (including User Content) on servers located in various jurisdictions. We make no guarantees regarding data storage duration or deletion policies. It is your responsibility to maintain backups of your data.

5. Artificial Intelligence Disclaimer

1. Informational Purposes Only
   The AI-generated responses and analysis provided by Cognitium’s Services are intended solely for informational purposes. The AI may produce incorrect, inaccurate, or incomplete information.
2. User Responsibility to Verify
   You acknowledge and agree that it is your sole responsibility to fact-check and verify any AI-generated output before relying on it or sharing it with third parties. Cognitium is not responsible for any reliance placed on the AI-generated responses or for any actions taken or not taken in reliance upon them.
3. AI Limitations
   The AI can make mistakes or produce unintended results. By using Cognitium’s AI, you accept the risks and agree to hold Cognitium harmless for any outcome arising from AI-driven interactions.
4. No Specialist Advice
   Cognitium’s AI is not a substitute for legal, financial, medical, or other professional advice. You should seek qualified professional counsel to address any specific questions or situations.

6. Payments and Billing

1. Stripe Payment Processing
   All payments for the Services are processed through Stripe or other authorized payment gateways, which provide secure payment services. By using our Services, you agree to be bound by Stripe’s terms and conditions and privacy policy, in addition to these Terms.
2. Billing Information
   You agree to provide accurate, current, and complete billing information. Failure to do so may result in the suspension or termination of your account.
3. Pricing and Fees
   Any applicable fees will be set forth in a separate pricing schedule available on our website or in your account dashboard. Fees are subject to change, and we will provide reasonable notice of any modifications.
4. Renewals and Cancellations
   If you have purchased a subscription, it will automatically renew at the end of each billing cycle unless you cancel in accordance with the cancellation instructions provided. All subscription fees are non-refundable unless otherwise stated.
5. Taxes
   All fees and charges are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.

7. Security and Data Protection

1. Security Measures
   We implement commercially reasonable security measures to protect against unauthorized access, use, or disclosure of your data. However, we cannot guarantee absolute security. You acknowledge that no Internet transmission is 100% secure and that data breaches may occur.
2. User Responsibility
   You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect any unauthorized use of your account or any security breach.
3. Public Availability of Data
   Cognitium is not liable for any unauthorized access, use, alteration, or disclosure of User Content to the extent that such occurrence arises from your negligence, misconfiguration, or wrongdoing.
4. Third-Party Integrations
   The Services may integrate with or link to third-party applications or websites. We are not responsible for the privacy practices or security measures of any third-party provider.

8. Intellectual Property

1. Cognitium IP
   Cognitium and its licensors retain all rights, title, and interest in and to the Services, including but not limited to all software, logos, trademarks, service marks, designs, and other proprietary materials. Unauthorized use of any Cognitium IP is strictly prohibited.
2. Feedback
   If you choose to provide any suggestions or feedback regarding the Services, you grant us an unrestricted, irrevocable, worldwide, royalty-free right to use and incorporate such feedback without any obligation to you.

9. Disclaimers and Limitation of Liability

1. Disclaimer of Warranties
   The Services are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, Cognitium disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
2. Limitation of Liability
   In no event shall Cognitium, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, or data, arising out of or related to your use of (or inability to use) the Services. Where liability cannot be excluded by law, our maximum aggregate liability for any and all claims shall not exceed the amount you have paid to Cognitium in the twelve (12) months immediately preceding the event giving rise to the liability or one hundred pounds sterling (£100), whichever is greater.
3. Waiver of Claims
   You expressly waive any and all claims against Cognitium arising from the submission, storage, or public availability of the User Content you upload to our Services.
4. No Guarantee of Results
   We make no guarantee regarding specific outcomes or results from using our AI Services. You acknowledge that any reliance on the Services is done at your own discretion and risk.

10. Indemnification

1. User Indemnity
   You agree to defend, indemnify, and hold harmless Cognitium, its affiliates, and their respective officers, directors, employees, and agents from any and all claims, actions, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorneys’ fees) arising from:
   • Your violation of these Terms;
   • Your use or misuse of the Services;
   • Your violation of any third-party right, including intellectual property or privacy rights;
   • Any claim that User Content caused damage to a third party; or
   • Your failure to comply with any applicable laws, rules, or regulations.

11. Termination

1. Termination by You
   You may terminate your account or subscription at any time by following the instructions in your account settings or by contacting us directly. Please note that subscription fees are non-refundable unless expressly stated otherwise.
2. Termination by Us
   We reserve the right to suspend or terminate your access to the Services at any time for any reason, including but not limited to violation of these Terms or suspected illegal activity. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.
3. Effect of Termination
   Upon termination, your right to use the Services immediately ceases. Any provisions in these Terms that by their nature should survive termination shall survive, including but not limited to Sections relating to ownership, indemnification, and limitation of liability.

12. Governing Law and Dispute Resolution

1. Governing Law
   These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of laws provisions.
2. Dispute Resolution
   Any disputes arising under or related to these Terms or the Services shall be resolved exclusively through confidential binding arbitration in [Your Jurisdiction], except that either party may bring a claim related to intellectual property rights or equitable relief in a court of competent jurisdiction.
3. Class Action Waiver
   You agree that any disputes or claims between us will be conducted only on an individual basis and not as part of a class, consolidated, or representative action.

13. General Provisions

1. Entire Agreement
   These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Cognitium with respect to the subject matter and supersede all prior oral or written understandings.
2. Severability
   If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
3. No Waiver
   Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.
4. Assignment
   You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time.
5. Force Majeure
   Cognitium shall not be liable for any delays or failures in performance resulting from acts beyond our reasonable control, such as natural disasters, acts of war or terrorism, civil unrest, government actions, Internet service disruptions, or other events of force majeure.
6. Contact Information
   If you have any questions about these Terms, please contact us at:
   • Email: [email protected]
   • Support: Contact Form

By accessing or using the Services, and/or ticking the checkbox provided on our sign-up or subscription page, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our Privacy Policy and Cookie Policy. If you do not agree, you must discontinue use immediately.